Shipping Policy

  1. Shipping Methods: We offer various shipping methods to ensure your order is delivered to you in a timely and secure manner. The available shipping methods may vary depending on your location and the items in your order. At PHILEMONYA, we strive to partner with reliable shipping carriers to provide you with the best possible shipping experience.
  2. Order Processing Time: We aim to process and ship all orders within 1-3 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, there may be slight delays in order processing. We appreciate your patience and understanding.
  3. Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The shipping cost will be displayed at the checkout before you complete your purchase. Please note that additional fees, such as customs duties or import taxes, may apply for international orders and are the responsibility of the customer.
  4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.
  5. Delivery Time: The delivery time depends on the shipping method you choose and your location. Estimated delivery times will be provided at the checkout based on the shipping carrier’s information. Please note that these are estimated times and may vary due to factors beyond our control, such as customs clearance or unforeseen delays.
  6. International Shipping: We offer international shipping to select countries. Please ensure that the items you wish to purchase comply with the import regulations and restrictions of your country. PHILEMONYA is not responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities.
  7. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact our customer service as soon as possible.
  8. Lost or Damaged Packages: While we take utmost care in packaging and shipping your order, unforeseen circumstances can sometimes occur. If your package is lost or arrives damaged, please contact our customer service immediately, and we will assist you in resolving the issue.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer service. We are here to ensure that you have a pleasant shopping experience at PHILEMONYA.